PetroChoice Privacy Policy
PetroChoice, LLC (“PetroChoice,” “us,” “our,” or “we”) has prepared this privacy policy (the “Privacy Policy”) to inform you of the privacy principles that govern our website, which includes www.shop.petrochoice.com and other affiliated websites (collectively, the “Website”), and other products or services offered to you by PetroChoice through our Website and other means (collectively, the “Services”). PetroChoice is committed to providing excellent service to all of our customers and to visitors to our Website and is committed to the security and privacy of your information. This includes a commitment to the fair and transparent processing of our customers’ and Website visitors’ personal information (“Personal Information”).
Our Privacy Policy is designed to advise you about how we collect, use, protect, and disclose the information that we collect and/or receive about you. It also explains your privacy rights, and how you can manage the privacy of your Personal Information. Please note that this Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers, even when those services are branded as or provided on behalf of PetroChoice. Information collected from you by others, such as third party websites that you access through links on the Website, are governed by those entities’ privacy policies.
Please read the following information carefully, as well as any applicable third parties’ privacy policies and terms of use which may also apply. For further information regarding PetroChoice’s privacy program, please contact us at ecom-support@petrochoice.com
I. Information We Collect
We may collect certain information from you when you use our Website and other Services. That information includes:
Personal Information: Personal Information, also known as “Personal Data,” is any information that can be used to identify, locate or contact you. This can include your name, physical address, email address, telephone number, credit card information, and other identifying information. It can also include other information which may be able to identify you, such as your location, IP address, browsing history, interactions with the Website, preferences, and/or interests. Importantly, we may collect Personal Information directly from you when you visit our Website.
At times, we may require you to provide certain Personal Information to use our Website, to take advantage of certain Services that we provide, or to fulfill your request with us – including when you use our Website to make a purchase. For example, if you would like to make a purchase, we need to gather certain Personal Information such as your name, address, email address, and credit card number, and we may use this information to fulfill your purchase and to provide other related Services. For instance, we will use your email address to send a purchase confirmation, and we may need to use this or other information to contact you in regards to your purchase.
As described below, PetroChoice uses third-party service providers to facilitate online purchases from our Website. Consequently, PetroChoice does not collect or process your payment card information in relation to your online purchases.
Generic Information: Generic Information is information that does not directly reveal the identity of a customer or a visitor to the Website. PetroChoice may automatically gather some Generic Information from our customers and Website visitors. This information may include aggregate usage metrics such as total number of Website visitors, pages viewed, and usage patterns within the Website, etc. At times, the combination of various types of data, including Generic Information, may enable you to be identified, and may therefore qualify as Personal Information.
II. How We Collect Your Information
PetroChoice collects and obtains your information in a few ways: there is information that you choose to give to us, information we obtain through your use our Services – including our Website – and information we obtain from third parties. Each of these is detailed below:
A. Information You Give to Us
We collect certain information that you share with us. As noted above, sometimes this is information that we require in order for you to use our Services. For instance, when you make a purchase through our Website, we will ask you for your name, address, email address, and/or other identifying information about you. We may require you to provide other information to use certain Services. In addition, we collect information that you voluntarily provide through your use of the Website or other Services, such as when you contact us via email or message with questions, feedback, or comments about our Website, products, or other Services.
Please note that we work with third-party service providers to provide certain services to you, and in some instances you will be providing information to a third party, not PetroChoice. For instance, we work with third-party payment services providers to facilitate online purchases from our Website. Therefore, when you buy products or services online from our Website, a third-party payment services provider will collect your payment card information and other Personal Information from you in order to complete your transactions.
B. Information We Obtain When You Use Our Services
We also collect certain Personal Information and Generic Information from you through your use of our Services. As noted above, we may collect certain information related to your use of, and access to, our Website and other Services. For instance, we may gather information related to the device you use to log into, access, and use our Website, and other aggregate information related to how you use our Website and other Services. We may also collect information through the use cookies or Pixel Tags as described below.
a. Browsing
The Website collects certain information when you browse the Website and request pages from our servers. When you request a page from our Website, our servers log the information including the IP address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect this information in order to make our website function correctly and provide you the functionality that you see on the Website. We also use this information to personalize content presented to you, better understand how visitors use our Website and how we can better tune the Website’s contents and functionality to meet your needs. Although this information may include your IP address, this information, by itself, will typically not identify you. However, if you access the Website from a link in an email that we sent you, we may identify you based on the information you previously supplied to us.
b. Cookies
Generally
Our Website uses “cookie” technology. “Cookies” are small text files that a website stores on a user’s computer. Cookies can either be “session” or “persistent” cookies. Our website requires the use of a cookie throughout the online purchase process. Without cookies we are not able to effectively process information you enter on multiple pages. Cookies also enable us to customize our Website and offerings to your needs, and to provide you with a better online experience on our Website. In addition, cookies are used to measure usage of our Website to help us make the information we provide more pertinent to you and easier for you to access. Cookies can also provide functionality for online shopping and other services and advertisements we believe will be of interest and value to you. Some cookies may collect personal information about you.
Please find general information about cookies and Your Cookie Choices below. Please review our Cookie Policy for more detailed information about the cookies PetroChoice uses on its Website and their purpose, and how you can manage your use of cookies when visiting our Website.
Session and Persistent Cookies
The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary, and are automatically deleted once you close your Internet browser. Persistent cookies remain on your computer hard drive until you delete them or until they are otherwise removed upon expiration.
First Party Cookies
First Party cookies are cookies set by the visited page’s web server and share the same domain. Here, the first party cookies would be those that share our Website’s domain.
Third Party Cookies
PetroChoice permits third-party service providers, advertisers and other companies to use cookies or other similar technologies on our Website. These companies may collect your information, track your behavior on our Website, and gather information about your use of our Websites or Services and other online services over time and across different services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other websites or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device.
Your Cookie Choices
You may set your browser to block or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or your mobile device’s manufacturer to determine how you can limit the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions, use certain functionality, see content that is most relevant for you, and access certain content on our Website.
c. Pixel Tags
Pixel tags and web beacons are tiny graphic images placed on website pages or in PetroChoice emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions, and other Services.
d. Other Technologies
We collect many different types of information from other technologies to improve the quality of our Website and the services we provide. For example, we may collect information about the device you use to access our Website, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet.
In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to your Personal Information. For example, we use information we collect about all website users to optimize our Website and to understand website traffic patterns. We may aggregate the data about visitors to our Website and use it to improve the quality of our Website and Services. If we do associate the information we collect using cookies and other technology with your Personal Information, then it will become “Personal Information” and will be protected as described above.
C. Information We Obtain from Third Parties
PetroChoice obtains information about you from third parties including information from third party services accounts you create, and third party providers we use to provide Services to you.
Third party providers we use
PetroChoice may also collect information from various third parties about you, such as any third-party service providers who we use to provide our Services to you. For example, if you make a purchase from PetroChoice via a third party processor service, that company will need to provide us your purchase information. Additionally, we may obtain information about you and your purchase from our third party providers that help facilitate the processing of your purchase when made via our Website. From time to time, we may also use or augment the Personal Information we have about you with information obtained from these third parties.
III. How We Use Your Information
PetroChoice uses your information to provide you access to, and facilitate your use of our Sites and other Services. For instance, we will use your information to facilitate your order, personalize your Website experience when you use our Website and other Services such as by customizing the content we provide to you, and by fulfilling other requests you make to us.
We also use the information you provide or information we collect and/or aggregate to understand and analyze the usage trends, interests, and preferences of our users, and to improve the way the Website looks and works. We also use this information to create helpful new features and functionality.
Various aspects of the Website, such as content on the Website, and email messages we send you in connection with your use of the Website may include advertisements that may be selected for you based on your information, interests, preferences, and usage patterns within the Website, or other relevant information.
We may also use “automatically collected” information and “cookies” information to:
(a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Website;
(b) provide customized advertisements, content, and information;
(c) monitor and analyze the our effectiveness and third party marketing activities;
(d) monitor aggregate usage metrics such as total number of visitors, pages viewed, etc.; and
(e) track your entries, submissions, and status in any promotions or other activities.
We may also process your Personal Information for a specific purpose that we communicate to you. For instance, if you provide your email address to us, we may use your email address or other Personal Information to send you emails related to the Website and advertisements, special offers, products, and promotions we think you may be interested in. However, you will have the ability to “opt-out” of receiving such communications from us in the future through links provided in the messages, or by sending an email to ecom-support@petrochoice.com and requesting to opt-out of receiving further communications.
We also routinely remove email addresses belonging to individuals from the European Union from our records to prevent those individuals from automatically receiving such messages from us. Individuals from the European Union must “opt-in” to receipt of the above-referenced communications and can do so by sending an email to ecom-support@petrochoice.com and requesting to opt-in to receiving further communications.
IV. How We Disclose or Share Your Information
PetroChoice may disclose or share your Personal Information in the following ways:
PetroChoice may release or disclose your information to third-party service providers or agents who perform functions on our behalf, or who facilitate the provision of our Services to you. For instance, we will share your Personal Information, when you make a purchase from us. We may also provide your Personal Information to service providers or contractors to perform functions on our behalf, including companies or individuals hired to publish and operate the Website, communicate news, deliver our promotional materials, promote our social media presence and activities, develop, enhance, market, or provide any of our products, and assist us with sending communications and performing other marketing and support functions. Also, we may use third-party social media platforms, including third-party social media websites, to communicate with you.
We may share your information with other PetroChoice entities. In addition, if we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation. We may share aggregate, or summary, information regarding our customers with partners or other third parties, but we do not sell any information at the individual customer level.
From time to time, we may partner with other organizations or companies to provide co-sponsored or co-branded promotions, services, or events and may share your Personal Information with our co-sponsor(s) and partners.
We may also work with third party service providers to provide website and application development, hosting, and maintenance as well as other services for us. To the extent it is necessary for these service providers to complete their contractual obligations to us, these third parties may access or process your Personal Information.
PetroChoice may also sell, rent, or trade your information to various third parties in relation to our and other entities’ marketing purposes.
PetroChoice may be required to disclose your Personal information in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with a legal obligation. In such instances, we will disclose your Personal Information upon receipt of a court order, subpoena, or other lawful and enforceable process, or where otherwise required by law.
We may also disclose your information when there is a good faith belief that such action is necessary to investigate or protect against harmful activities towards PetroChoice, its visitors, associates, or property (including the Website), or to others (including PetroChoice). We may also share your information with our third party service providers as described in this Privacy Policy but they may use this information only to provide PetroChoice with a specific service and not for any other purpose. PetroChoice will not share mobile information.
V. International Visitors and Transfers of Your Information
The Website is hosted in the United States and is intended for visitors located within the United States. Additionally, our Services are meant for and available to individuals in the United States. Laws governing data collection and use in other regions of the world may differ from U.S. law. If you are visiting this Website or utilizing or attempting to utilize our Services from a country other than the United States, the various communications you send and receive will necessarily result in the transfer of information across international boundaries to the United States. This includes transmissions containing your Personal Information.
If you are located in the European Union you should be aware that information you provide or which is otherwise collected on this Website or through any services rendered may be transferred to countries (including the United States) which do not have data protection laws deemed as adequate as those in the European Union.
VI. How Long Do We Keep Your Information?
We keep your Personal Information to enable your continued use of our Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by applicable law, as necessary to protect our rights and interests, or as otherwise communicated to you. For example, we may retain your purchase information to facilitate fulfillment of your order and to help us respond to your inquiries.
VII. Your Privacy Rights
PetroChoice will ensure that you can exercise your rights pertaining to your Personal Information, including rights as provided by various data protection laws. PetroChoice therefore informs you that, where applicable under relevant law, you are entitled:
Under certain laws, you may also have the right to “opt-out” of having your Personal Information sold to a third party. This right to “opt-out” does not include a merger, sale, financing, acquisition, or other transaction involving all or part of PetroChoice; in such instances, your information may still be involved in a transaction.
For deletion, or ”right to be forgotten” requests, we will undertake a good faith effort to accommodate requests for access to or deletion of Personal Information. However, these requests may be subject to the evaluation of additional factors, including disproportionate burden or expense, or the risk to the rights, including the privacy rights, of others.
We will strive and work to resolve any inquiry you may have regarding our privacy practices.
If you have any questions about these rights, would like to exercise any of these rights, or if you need any assistance with privacy related matters, please contact us as described in the “Contact Us” section below. We will take the necessary steps to respond to you as soon as possible.
A. Your Choices on Collection and Use of Information
As noted above, PetroChoice provides emails or other communications from us and/or our partners regarding offers, products, and services we feel may interest you. If you decide you do not want to receive solicitations from us or our partners, you always can “opt-out” by following the “unsubscribe” directions attached to such emails, or by sending an email to ecom-support@petrochoice.com and requesting to opt-out of receiving such communications in the future. We also routinely remove email addresses belonging to individuals from the European Union from our records to prevent those individuals from automatically receiving such emails. Individuals from the European Union may “opt-in” to receipt of such communications should they choose to do so.
Regarding the collection of Generic Information, as described above, you also have the ability to change your browser and device cookie settings to limit this collection.
B. Updating and Correcting Your Information
At any time you may log in to your account on our Website to access, update, modify, change, or delete much of the Personal Information that PetroChoice stores about you. We encourage you to keep your account information up-to-date as much as possible so that we can continue to provide our Services to you. For instance, if you move or get a new telephone number, please update your account information so that we can contact you as needed.
To access, update, or delete all other Personal Information stored by PetroChoice and which is not accessible by logging into your account from our Website, please contact us at the address below. Note that we may limit certain requests to modify your Personal Information, including requests that impact other users’ privacy, that concern information that PetroChoice does not possess or control, or requests that are repetitive, unlawful, or that require technical means disproportionate to the request.
VIII. Protecting Your Information
PetroChoice takes reasonable and appropriate security measures to protect your information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction. We employ certain physical, managerial, and technical measures designed to improve the integrity and security of the Website and the personal information you transmit to us and that we store on our systems.
Additionally, Personal Information is stored using commercially reasonable security measures. Information collected on the websites covered by this Privacy Policy is processed and stored in the United States.
We also take reasonable steps to verify your identity before granting you access to your account – namely, through the use of a unique username and password selected by you. If you create an account, you are responsible for maintaining the secrecy of your unique password and account information at all times.
While we strive to make your information as secure as possible, no transmission system or data network can be guaranteed to be 100% secure. By using or Website and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and PetroChoice, or between you and other PetroChoice users, cannot be guaranteed. We do not ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.
IX. Children
All of PetroChoice’s Services, including our Website, are intended for adult audiences. We do not offer or provide products and services for, and none of our products or services are intended for or directed to, anyone under 18. As such, children under 18 may not use our Website. If you are under 18, do not attempt to register for or use any of our Services, including our Website, and do not provide us any Personal Information about yourself.
If we learn that any Personal Information of any person under the age of 18 has been collected, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 18 has violated the terms of this Privacy Policy by obtaining an account on the Website or otherwise providing us with his or her information, you must alert us at ecom-support@petrochoice.com so that we may delete that child’s Personal Information and not further use or retain such information except where necessary to protect the safety of the child or others, or as otherwise required by law.
X. Special Offers and Promotions
As noted above, we may send you emails about offers and special promotions. It is our intention to only send you email communications that will be useful to you and that you want to receive. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send PetroChoice related email.
We provide you the ability to define and modify your mailing preferences at any time, including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to “opt-out” of future emails by following the instructions provided in the email.
XI. Do Not Track
Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals to express your preferences regarding online tracking. However, because there is not yet a defined response to do-not-track requests, our Website does not respond to your browser’s do-not-track request. As noted above, third parties, such as our advertising partners, may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
PetroChoice does not track your behavior on other online services over time and across different services.
XII. Your California Privacy Rights
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:
1. the categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
2. the names and addresses of the third parties that received the information; and
3. if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
To make such a request, please provide sufficient information for us to determine if this applies to you, and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the below address. Any such request must include “California Privacy Rights Request” in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address provided for this purpose below.
Note that responsive information may be provided in a standardized format that is not specific to you. The designated email address for these information requests is: ecom-support@petrochoice.com
XIII. Your California Privacy Rights
The most current version of our Privacy Policy is accessible on our Website at all times. In the future, we may need or choose to change this Privacy Policy, and we reserve the right to make changes to our Privacy Policy at any time and at our sole discretion. We will post any changes to our Privacy Policy on this page and note the effective date so that you are always aware of what information we collect and how we use it. If we materially change our practices regarding collection or use of your Personal Information, your Personal Information will continue to be governed by the Privacy Policy under which it was collected unless you have been provided notice, and have not objected to, such change.
XIV. Changes to Our Privacy Policy
The most current version of our Privacy Policy is accessible on our Website at all times. In the future, we may need or choose to change this Privacy Policy, and we reserve the right to make changes to our Privacy Policy at any time and at our sole discretion. We will post any changes to our Privacy Policy on this page and note the effective date so that you are always aware of what information we collect and how we use it. If we materially change our practices regarding collection or use of your Personal Information, your Personal Information will continue to be governed by the Privacy Policy under which it was collected unless you have been provided notice, and have not objected to, such change.
XV. How to Contact Us
If you have any questions regarding this Privacy Policy, your Personal Information, or your choices, you can contact us at:
PetroChoice
640 Freedom Business Center Drive
King of Prussia, PA 19406
888-575-1226
Or by email at: ecom-support@petrochoice.com
PetroChoice cares deeply about the privacy and security of your Personal Information. If you have questions regarding our compliance with this Privacy Policy, please contact us at the above email address. We will do our best to address your concerns as expeditiously as possible.
Effective: 08.01.2020